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Lowe's劳氏验厂咨询与辅导专题

 上海倾禹企业管理咨询有限公司,专业的劳氏验厂咨询辅导机构,劳氏验厂_劳氏认证_劳氏验厂咨询_劳氏验厂辅导_劳氏验厂培训,欢迎随时随地联系上海倾禹来咨询。

 

1.Lowe's劳氏简介

美国Lowe's劳氏公司的前身是North Wilkes Hardware,是居家环境改善产品零售商,专门研究提供家园改善的产品和服务、家庭装饰、家庭维护、家庭修理及商业大厦改造和维护,在40个州拥有约700家商店,销售近40,000种商品,充分满足每一位客户的装修需要。

在美国,许多人把Lowe's劳氏视为“穷人版”的家居货栈。Lowe's劳氏的主要顾客群是自己动手之零售顾客和商业客户,迎合DIY的潮流以及顾客需要,推出了从家具、工具、器械到流行的家装产品等超过40000种商品。 此外,Lowe's劳氏验厂还有丰富的特别商品目录。

劳氏的成功之道

Lowe's劳氏公司是美国第二大家居装饰用品连锁店,与业界排名第一的家得宝(Home Depot)相比,各具特色。美国《财富》杂志曾这样形容:许多人把劳氏视为“穷人版”的家居货栈。巧合的是,两个家居巨头的当家人的名字都叫“罗伯特”。

于是,家居货栈和劳氏的竞争,就变成了这两个罗伯特之间的竞争,二人将两个连锁企业的竞争上升到两种不同管理哲学和经营策略上的较量。从各方的表现来看,劳氏经营的许多方面是非常值得业界学习的。在2004年美国《商业周刊》表现优异的50大企业排名中,劳氏超越了家居货栈跻身第九名。劳氏的罗伯特采用了什么战术领先于家居客栈的罗伯特的呢?

定位女性顾客

在提尔曼让劳氏突破困境、获得丰收所采取的经营策略中,有一个十分奏效的决定:将劳氏的目标顾客转移到女性顾客身上。

家居装饰装修、五金用品,这些都是感觉上只有男性才感兴趣的产品,因此,家居货栈把目标顾客放在了男性消费者以及建筑装饰业专业人士的身上。但是几年前,劳氏深入顾客研究后发现,跟家居装潢相关的决定,尤其是大型消费,比如更换地板、装修浴室等,80%是由女性提出。这个发现,让提尔曼扭转了劳氏前进的车头,公司针对女性顾客进行再研究后,又有了新的发现:女性不喜欢到感觉上像传统五金材料行的店面,她们偏好宽敞、干净、明亮、美观、舒适的店面,一方面不会撞到产品或别人,另一方面有余地退后一步仔细观看产品。此外,女性还喜欢有更多的产品选择,尤其是高价位、精设计的商品。根据这些结果,提尔曼要求重新打扮店面,加宽走道、让公司空气更流通、设计店面外观、增加更多设计师品牌,这些做法,只为了更迎合女性消费者的口味。

果然,这种柔性策略奏效了,过去女性只占劳氏顾客的1/10,到2002年,这个数字已经增加到1/2。2004年8月,劳氏第二季度的营收增加了18%。

数据分析更胜一筹

劳氏会从每家分店收集资料,然后使用软件整理分析,每个星期,公司将会统计研究以各种方式销售的资料。与家居货栈的仗打得越激烈,提尔曼就越需要了解自己的顾客需要什么样的产品。掌握了准确详尽的资料后,公司便可以描绘出每种产品的销售史,包括利润多少、摆放在哪个区域、如何最容易吸引顾客注意力、哪个季节卖得最好等,同时付出更多的行销心思。在大型商品旁边摆放小型商品,是提尔曼根据调查数据归纳出的一条陈设准则,例如冰箱的旁边摆放果汁机,公司希望上门购买冰箱的顾客,最后买的不只是冰箱,还能顺便捎上放在附近的其他小商品。提尔曼还发现,更广阔的店面空间策略,可以刺激产品的销售量。

全职员工才有优质服务

劳氏的店面一般拥有100多位员工,其中80%以上都是全职,而家居货栈比率是60%,这个数字是两家公司采取不同策略的产物。家居货栈认为,雇用更多的兼职人员能够让店面有更多的弹性,当销售尖峰时间,尤其是节假日时,店面能够依照实际需求,机动调度更多店员。但提尔曼的想法却不同,劳氏相信,全职员工因为是长期工作,一方面会更认真地看待这份工作,进而对公司及顾客都更尽心;另一方面,他们也会更了解公司的产品及销售策略,从而逐年积累出专业能力,因而能够提供更好的服务。而且,全职员工更容易跟顾客建立长久关系,如果顾客与店员互相认识,会让整个购物体验更美好。此外,这样的员工模式,才能让劳氏达到自己设定服务标准,提尔曼想卖的不仅是单一产品,还有整套设备和服务,只有长期且全职的员工,才比较有能力为顾客提供这样的服务。

 

 

2.Lowe's劳氏验厂注意事项:

Lowe's劳氏验厂分为三个部分,Lowe's人权验厂,Lowe's质量验厂,Lowe's反恐验厂,基本上Lowe's三项都是每年审核一次。

其中Lowe's人权验厂是偷袭的,不通知日期,只告知一个大致的审核日期范围,这个对工厂来说比较麻烦,不过我们有办法追查到具体审核日期。

其中Lowe's品质又分为两个标准FC和QMS,FC相对简单的标准,QMS比较难,要求要使用到五大工具,带电的产品是做QMS标准。

Lowe's反恐相对简单点。

 

Lowe's三项的第三方审核公司也是指定了的,比如SGS等。

Lowe's三项人权,质量,反恐都是独立审核的,独立出具审核报告。

Lowe's三项审核通过以后还需要针对问题点作整改,整改通过以后才算是结案。

 

 

 

3.Lowe's劳氏社会责任审核清单:

1.公司概括简介-人员/产量/产值/(品牌)市场分布Factory profile/Employee No.& structure/Production capability/(Brands)Marketing;

2.公司组织架构图 Organization chart;

3.厂区/厂房平面图 Factory floor plans;

4.营业执照 Business license;

5.员工手册/厂纪厂规及处罚记录 Employee manual/handbook,Factory rules & regulations/ Disciplinary practices policy and Records;

6.宿舍规章制度 Dormitory regulations;

7.招工指引/程序 Recruitment policies & procedures;

8.人事记录/员工入厂登记/花名册(所有员工 含派遣工、临时工等)Employees' personal files/ Employment registration/roster (all employees,including dispatched employees and temporary employees etc);

9.劳动合同(所有员工) Labor contracts (all employees);

10.未成年工人体检 &员工 职业健康体检 Young worker health examination & occupational health examination records,(if applicable);

11.未成年工名单/登记证/工作安排规定 List of young workers/ registration approval from local labor bureau/regulations on shift arrangement for young workers;

12.请假单 Leave records;

13.离职记录 Resignation records;

14.奖惩记录/警告信 Awards & Penalty Records/Warning notification letters;

15.工会组织会议记录/工会代表选举程序及其职责/工人投诉处理程序及记录 Meeting minutes of union/Selection program and Responsibility of workers’ Rep./Complaint& handling record;

16.工作时间记录(12个月) Time cards/attendant records(12 months);

17.休假记录(有薪年假/女工产假/婚丧假)Leave records(Paid annual leave/Maternity leave/Marriage& Funeral leave )

18.综合计时批文/加班批文 Consolidated working hours permit by local labor bureau/Extended Overtime Hours Waiver

19.当地政府最低工资文件 Legal/ Local official minimum wage document

20.工资表(12个月) (含工人签名) Payroll records with employees' signatures (12 months)

21.记件工生产(台班)记录/计件工资表 Production records of piece rate workers/Piece rate records

22.工资扣除/罚款记录 Wage deduction/Penalty records

23.生产记录,如生产日报表,断针记录,品检记录等 Production records, such as Daily Production Records, Needle Broken Records, Quality Control Records and etc.

24.社会保险缴付凭证和参保符合性批文/社保登记证/社保购买花名册Social security insurance (injury/retirement/medical/unemployment etc.) payment receipts/ invoice/Approval from local government/Registration certificate/personnel list

25.公司的健康安全政策/规章制度 Health & safety policy/ Regulations and rules

26.房屋建筑工程竣工验收报告/备案表  Certificate of Inspection for Completed Building Construction/ Registration Records

27.厂房消防验收合格证/报告 Fire-Fighting Acceptance Inspection  Certificate/ Report

28.消防应急预案/程序,消防演习记录(含照片)Fire drill program & records and fire evacuation plan & procedure (inlcuding pictures)

29.食堂卫生许可证/食堂员工健康证 Sanitation Permit for Kitchen/ Health Certificate of kitchen employee

30.急救人员资格证书  Trained first aider certificate

31.医护人员执业资格证书 Qualified certificate of doctor or nurse

32.工伤医疗事故处理记录/再发生防范措施 Accident,injury reports & records/Precaution Measures on Reocurrence

33.电梯等起重设备:使用登记证/验收/年检合格证(如:电动葫芦/电动叉车) Register of elevator & lift and annual inspection certificate

34.锅炉,压力容器使用登记证/年检合格证 Register of pressure vessels & boilers and annual inspection certificate

35.特种作业人员(叉车/电工/电焊工/司炉工等)资格(操作)证书Specialized safety training certificate( Valid safety operation certificate of Lift / Forklift vehicle /Qualified Electrician/ Electric welding operator certificate/Operator certificate of boiler)

36.化学品清单/化学危险品仓许可/(储存物控记录)/List of chemical/Approval certificate of chemical warehouse/register & storage record

37.安全防范应急措施/物料安全数据表 Chemical Safety Precuation Measures/MSDS (material safety data sheet) of dangerous chemicals

38.化学危险品仓管员上岗培训证书/培训记录 Qualified certificate/Training records for the keeper of dangerous chemicals warehouse

39.工作场所职业危害因素(空气质量/噪声等)评价报告 The hazadous elements (air quality and noise etc.)evaluation report for Workplace

40.健康安全以及惩戒措施方面的会议记录Meeting Minutes of joint committees on OHS and disciplinary matters

41.危险废弃物处理合同,处置单位的营业执照,经营许可,危险废弃物转移记录等 Dangerous Waste Handling Service Agreement/Contract, Business license or Business Permit of Dangerous Waste Collector, Transport records etc

42.环境评估报告 Environment evaluation report

(如建设项目环境影响评价文件(环境影响报告书,环境影响报告表或者环境影响登记表),环评批复,建设项目竣工验收报告,排污许可证/排放污染物申报登记/监测报告等)(e.g. Environmental Impact Assessment(EIA)Documents (Environmental Impact Report, Environmental Impact Report Form or fill out Environmental Impact Registraction Form), EIA Approval, Acceptance Check of Environmental Protection of Construction Projects, Pollutant Discharging Permit/ Declaration Form of Pollutants Discharged/ Monitoring Report etc)

43.紧急预案 Emergency action procedures (如,危险化学品事故急救预案或演习 dangerous chemical emergency succor plan or drill)

44.工厂政策文件关于:商业廉政/反腐败, 禁止使用童工(含童工补救措施), 工作时间, 惩戒措施,工资福利,健康安全,环境保护,员工培训,反歧视等

• Facility policies:

• Business Integrity

• Child labour

• Wage and hours of work

• Disciplinary

• Benefits and allowances

• Health & Safety

• Environment

• Training

• Discrimination and harassment

 

45.其他文件(视乎审核情况所需,以审核员现场要求为准)

Other documents/records (subject to actual circumstances during the audit, please provide per auditor's requirement)

 

 

4.Lowe's劳氏质量验厂审核清单:

1、工厂简介 Brief introduction of factory

2、营业执照 Business license

3、公司组织架构图 Organization chart

4、(公司)厂区/厂房平面图 Factory’s plane figure-factory floor plans

5、生产工序流程图 Production process chart

质量管理体系(Quality management system)

6、ISO9000证书及最近一次外审报告ISO 9000 certificate and the last external audit reports

7、质量手册 Quality manual

8、程序文件 Procedure

9、质量计划 Quality program

10、文件更改收发记录 Documents control records

管理职责(Management responsibility)

11、质量方针政策 Quality Polity

12、管理评审记录 Management review records

13、客户满意度评估流程 Customer satisfaction evaluation procedure

14、客户投诉处理记录 Complaint handling procedure and records

资源管理(Resource management)

15、员工培训计划 Worker training plan

16、员工质量培训记录 Worker quality training records

产品实现(Planning of product realization)

17、先期产品质量策划运行相关文件 APQP implemented documents

18、针对劳氏产品的过程潜在失效模式及后果分析 PFMEA for Lowe's products

19、控制计划 Control Plan

20、标准样板流程程序(Documented process of master sample)

21、作业指导书 Working instructions

客户相关流程(Customer-related processes)

22、订单评审和客户关注程序及记录 Order review and customer focus procedure and records

设计和开发(Design and development)

23、开发设计控制程序Design control procedure

24、设计计划或任务书及审核记录 Design planning and input review record

25、验证和确认记录 verification and validation records

26、设计产品检测报告 design testing and record

27、设计输出(技术文件,物料单, 包装、使用说明)Design output (technical file, BOM, Packing and using description)

28、设计变更记录 (ECN)

采购(Purchasing)

29、供应商评审程序及记录Monitoring procedure and records of suppliers

30、供应商清单/合格供应商清单Suppliers list and qualified supplier list

31、采购单、采购合同 Purchase orders and purchase contracts

32、来料中免检产品的质量保证书Quality guaranty for exempt from inspection of incoming material/Receiving and distribution

33、来料验货标准及规格书IQC standard and specifications

34、来料检查、测试报告 IQC reports

35、来料收发记录Incoming material/Receiving and distribution records

生产和服务的提供(Production and service provision)

36、设备维护计划流程 Equipment planed maintainence process

37、设备维护时间表及记录 Equipment maintainence schedule and records

38、仪器,设备,量具包装及保存程序 Procedure providing for packaging and preservation of Equipment, tooling, gaging

39、巡拉记录 In line inspection records

40、IPQC检验测试标准、记录 IPQC inspection standard and records

41、终检检验测试标准、记录 FQC/OQC inspection standard and reports/ Defect goods control records

42、发货记录 Release records

监视和测量设备的控制(Control monitoring and measuring equipment)

43、仪器设备校验程序 Testing/measuring equipment calibration procedure

44、仪器设备校验计划 Testing/measuring equipment calibration plan

45、仪器设备清单、内外校记录报告 Testing/measuring equipments calibration records

46、测量系统分析相关文件/记录 Document and record of MSA

47.条码扫描仪及条码检查程序及记录 Barcode scanners and barcode verification procedure and record

监控和测量(Monitoring and measurement)

48.内部审核计划、记录 Internal audit plan and records

49.过程变更或作业变更相关记录 Process change or changeover related records

50.关键产品/过程特性测量、控制、改进计划及相关记录 The plan and records for measurement, control, improvement of key Product/Process Characteristics (KPCs)

51.关键产品/过程特性统计控制图表 SPC charts of Key Product/Process Characteristics

52.安全/可靠性测试报告 Safety / Reliability Testing reports/records

不合格品的控制 (Control of nonconforing product)

53.第三方年度检测报告 Third party annual testing report

54.不良品处理记录 Rejected goods control records

55.不良品退货、让步接收记录 Control procedure and concession records for defect goods

持续改进(Improvement)

56.纠正与预防措施记录/报告 Records/Reports of corrective actions and preventative action

 

 

5.Lowe's劳氏反恐验厂审核清单

Section I: Physical Security and Access Controls

第一部分:实体安全和访问控制

Purpose: To ensure that the facility has implemented effective physical security and access controls to prevent unauthorized access to the premises,buildings,and conveyances.

目的:确保工厂执行了有效果的实体安全和访问控制,预防对建筑物,运输工具进行未授权的访问

Requirements要求

1.Establish written physical security standards.

建立书面的实体安全标准

2.Ensure the facility has adequate perimeter fencing or natural barriers which are periodically inspected for damage or compromise.

确保工厂有适当的栅栏或天然屏障,并定期检查其完好性

3.Place security warning signage throughout the facility.

放置安全警报在全厂所有区域

4.Ensure that all buildings are constructed with materials that resist unlawful entry and provide protection from outside intrusion.

确保所有建筑物的材料是能抵抗非法入侵和提供对外界闯入的保护

5.Establish a segregated waiting area for drivers within the facility.

建立一个独立的驾驶员休息室

6.Ensure that adequate exterior lighting is utilized, including any parking lots.

确保适当的外部照明,包括停车场

7.Ensure that all doors/windows/openings are locked to prevent unauthorized access to the facility after regular business hours.

确保所有门/窗户和出口能被锁上,以预防在休息时间对工厂未授权的访问

8.Monitor exterior building, docks, and yards with CCTV that is either monitored or has recording capabilities.

建筑物,装柜区和厂区内有CCTV时时监控或能录像

9.Employ on-site security officers, Identify scope of coverage and patrols.雇用专职保安巡逻

10.Establish inspection of personal belongings upon entry and exit from the facility for both visitors and employees.

建立对来访者和员工进出工厂时进行财物检查

Section II: Employee, Visitor and Vendor Access

第二部分:员工,来访者和供应商访问

Purpose: To ensure that all employees are properly screened before hiring to the fullest extent allowed by law; to ensure that all employees receive security training; and to ensure that all terminated employees are restricted from entering the facility.

目的:确保所有员工在雇用前,在法律允许的范围内作了适当的筛选,确保所有员工得到安全培训;确保阻止所有离职员工进行工厂

Requirements要求

1.Establish controls to prevent unauthorized vehicles from entering the premises.

建立控制预防未授权的车辆闯入

2.Provide means of identification(badges, passes, labels, tags or photo identification)for all employees and authorized visitors.

提供方法识别所有员工和授权来访者(如证件,卡片,标签或照片)

3.Provide means of identification(badges,passes,labels,tags or photo identification)for all visitors and contractors. 提供方法识别所有来访者和供应商(如证件,卡片,标签或照片)

4.Establish means to positively identify drivers through photo identification or other means.

通过图片或其他方法识别司机

5.Establish a process for handling terminated employees or contractor and preventing subsequent access to the premises.

建立处理辞职工人员和终止的供应商的程序,预防后续的访问

6.Establish procedures to ensure unauthorized and unidentified persons are challenged and prevented access to the yard, shipping and receiving areas, and conveyances.

建立程序确保预防未授权和未经确认的人员进入工厂,出货和收货区和运输工具

7.Establish procedures to prevent personal vehicles from being parked in the truck pad, shipping, receiving and cargo areas.

建立程序预防私家车停放在货车,出货和收货区域

Section III: Human Resource

第三部分:人力资源

Purpose: To ensure that all employees are properly screened before hiring to the fullest extent allowed by law; to ensure that all terminated employees are restricted from entering the facility.

目的:确保所有员工在雇用前在法律允许范围内作适当的背景调查,确保所有辞退人员被阻止进入工厂

1.Conduct pre-employment background checks on all prospective employees to the fullest extent possible allowed by law in the country where employed. Include criminal checks wherever possible.

所有员工在雇用前作法律许可范围内的背景调查,包括用无犯罪记录

2.Conduct pre-employment background checks on all temporary or cntract personnel to the fullest extent possible allowed by law in the country where employed. Include criminal checks wherever possible.

所有临时或合同员工在雇用前作法律许可范围内的背景调查,包括用无犯罪记录

3.Conduct drug testing (as allowed by law in the country where employed) on all employees and temporary or contract workers.

对所有临时或合同工人进行药物检测(在法律允许的情况下)

4.Conduct security training as part of a new employee orientation as well as on an annual basis for all existing employees.

对新员工进行安全培训,并每年对所有员工培训一次

5.Issue employee conduct guidelines or other documented code of conduct instructions to all employees.

公布员工行为准则或其他书面的行为指导给所有员工

6.Establish a system which encourages and rewards employees for reporting anomalies and/or wrongdoings.

建立制度鼓励和奖赏员工报告异常事件和(或)不良行为。

Section IV: Shipping and Receiving Procedures

第四部分:出货和收货程序

Purpose: To ensure that receiving and shipping practices prevent the theft of cargo or the introduction of unmanifested materials.

目的:确保收货和出货操作安全,预防货物偷窃或未购货物进入工厂

Requirements要求

1.Conduct pre-stuffing inspection on all empty containers to ensure integrity of container for shipping purposed and to detect concealed areas within container structure.

对所有空柜进行检查确保货柜的完整性和发现货柜的隐蔽区域。

2.Establish a restricted-access area for shipping and receiving areas which allows only authorized employee access.建立对出货和收货区的限制访问,只允许授权人员访问

3.Establish written security procedures for shipping and receiving operations which prevent cargo loss and/or the introduction of unauthorized or unmanifested material.

建立收货和出货安全运作程序,预防货物丢失或未授权或未申报的货物进入。

4.Establish procedures which require that all unauthorized persons be removed from the shipping and receiving area.

建立程序要求所有未授权人员不得进入收货和出货区域

5.Ensure that loading and unloading of trucks, trailers and/or containers is supervised appropriately.

确保装载和未装载的货车,货柜得到适当的管理

6.Maintain records of incoming and outgoing goods.

保持进出货物的记录

7.Ensure conveyance integrity for containers/trailers/railcars in order to prevent the introduction of unauthorized persons or materials.

确保货柜/拖车等运输工具的完整性,预防未授权人员或物料的访问

8.Utilize containers/trailers that are of solid wall construction and in good working order.

货柜或拖车是实体结构并处理良好的工作状态

9.Establish procedures to ensure that trailers/containers/railcars are properly sealed and or locked prior to leaving the facility.

建立程序确保拖车/货柜在离开工厂前是适当密封或上锁的

10.Establish procedures which record and track use of seal numbers.

建立程序确保记录和追溯封条的使用

11.Establish procedures to ensure that manifests or bills of lading area complete, legible, accurate and meeting the requirements of advance notification(i.e.24 Hour rule.)

建立程序确保装货清单是完整的,清晰的,准确的并能满足预定的要求

12.Establish a procedure for detecting and reporting overages and shortages.

建立程序发现和报告超多和短少

13.Establish procedures which require proper marking, counting, weighing(if necessary)for reporting on the transport document or manifest.

建立程序要求在运输单或装货单上报告适当的标识,数量,重量(如果必要)

14.Retain control of all unused seals.

保持对未使用的封条的控制

15.Establish anti-pilferage measurements.

建立反偷窃的方法

16.Establish storage area for empty and full containers so as to restrict opportunity to introduce unmanifested or unauthorized materials or persons.

设置空柜和满柜停放区域,以便限定未申报或未报权的货物或人员进入

17.Establish a storage area for international, domestic, high-value and dangerous goods within a cages, fences or restricted areas.

在有栅栏或受限的区域里设置国际,国内,高价值和危险货物储存区域

Section V: Security Management System

第五部分:安全管理制度

Purpose: To ensure that individuals responsible for security have been identified, that security responsibilities have been clearly defined, that security policies and procedures are documented, that liaison and communication protocols with law enforcement have been established, and that random unannounced security assessments are performed.

目的:确保安全人员被识别,安全职责清楚的定义,安全方针和程序书面规定,建立于当地执法机构沟通和通信协议,执行随机的未通知的安全评估

Requirements要求

1.Designate manager or supervisor with security responsibilities for the company. Reflect this in writing, such as job description or security procedure.

书面指定公司的安全管理人员,如工作说明书或安全程序

2.Assign or designate a security representative for each facility.

指定一名安全代表

3.Establish written security policies and procedures to include physical security, access controls, personnel security, education and awareness, manifest and conveyance security and the handling of incoming and outgoing goods to identify overages and shortages or the introduction of unmanifested or illegal goods.

建立书面的安全方针和程序包括实体安全,访问控制,人员安全,知识教育,载货单和运输工具安全和处理进出货物,确定货物数量超多和短少或未申报的或违法货物

4.Document processes for reporting and/or investigating security-related incidents. Include any reporting to law enforcement, if warranted.

报告和调查安全事故的书面程序,如果有证据,包括对法律实施的报告,

5.Establish working relationship with local law enforcement agencies.

建立与当地执法机构的工作联系

6.Establish internal and external communication systems to notify internal security personnel and law enforcement in the event of a security incident.

建立发生安全事故时,通报内部保安人员和当地执法机构的内外沟通制度

7.Conduct periodic internal reviews or audits of security operations. Document the results of these reviews.

进行定期的内部安全评审,记录评审结果

8.Based on internal reviews or audits, establish a security improvement plan, if warranted.

在内部评审后,制定一个安全改善记录

9.Provide any subcontract transportation or other service providers with documented minimum security requirements.

提供对所有转包合同输送或其他服务供应者书面的最低安全要求

Section VI: Data Security Management

第六部分:数据安全管理

Purpose: To ensure that processes are in place to ensure the integrity of information technology(computer systems and business data) and to prevent and/or address unauthorized access, tampering or altering of business data.

目的:确保有适当的程序信息技术(电脑系统和商业数据)的完整性,预防未授权的访问,对商业数据的侵害

Requirements要求

1.Establish controls to prevent unauthorized access to computer systems.

建立控制预防对电脑系统未授权的访问

2.Document information technology security policies and procedures, and provide those to employees in the form of training.

文件信息技术安全方针和程序,并提供这方面的培训给员工

3.Establish controls to identify and address the abuse of information technology.

建立控制以识别对信息技术的滥用

 

 

 

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